Customer Success · Amateur Golfer · Curious About AI

Larsen Reyes

I help security teams get real value out of crowdsourced security platforms. Outside of work, you'll usually find me at the range, in the gym, or learning something new about AI.

About

A bit about me

I've spent the last 12+ years around application security and customer success — most recently as a Senior Manager, Customer Success at Bugcrowd, before that on the vulnerability verification side at WhiteHat Security early in my career. These days I'm mostly on the relationship and account side, but that early exposure to security testing still helps me follow along when conversations get technical.

I'm currently between roles and open to what's next — Customer Success, security-adjacent, or AI-adjacent positions. Outside of work, my time goes toward the range, the gym, and learning more about AI.

Off the Clock

What I'm actually into

Golf & Topgolf

Not particularly good at it, but I do have a hole-in-one to my name.

🎯

Shooting sports

Pistol and shotgun — clays on the weekends, targets when I'm working on fundamentals.

🏋️

Lifting

Regular at the gym, focused on staying strong and staying consistent.

🤖

AI, as a curious newbie

Still early in the learning curve, but genuinely interested — recently completed Anthropic's Claude Code 101 and Claude Platform 101 certifications.

Experience

Career history

Feb 2024 – Jun 2026
Senior Manager, Customer Success
Bugcrowd
  • Led a team of 11, including 4 Customer Engagement Specialists and 7 Customer Engagement Managers
  • Provided coverage for the APAC region on an as-needed basis
  • Prioritized team development, resulting in multiple internal promotions
Feb 2022 – Feb 2024
Manager, Customer Success
Bugcrowd
  • Managed a team of up to 12–14 Customer Engagement Managers at peak
  • Oversaw the full Customer Engagement Manager team solo prior to the addition of a co-manager
Aug 2021 – Feb 2022
Technical Customer Success Manager — Team Lead
Bugcrowd
  • Maintained a personal book of business of approximately 40 accounts while leading the team
  • Hired and scaled the team from an initial group of 4
  • Managed performance and personnel decisions to sustain team output
Mar 2020 – Oct 2021
Security Solutions Consultant
Bugcrowd
  • Launched client bug bounty programs end-to-end, including scope definition, credential setup, and program brief documentation
Aug 2018 – Mar 2020
Account Manager → Customer Success Manager
Bugcrowd
  • Managed a portfolio of enterprise accounts
Jun 2017 – Dec 2017
Technical Support Lead
WhiteHat Security
  • Conducted interviews for new hires and ensured weekend/holiday staffing coverage
  • Handled internal and external support escalations; facilitated 1:1s and improvement plans
Oct 2015 – Jun 2017
Customer Service Engineer
WhiteHat Security
  • Primary support engineer for 3 accounts with combined ARR over $1,000,000
  • Documented and tracked bugs in Jira; facilitated weekly case review calls for high-value clients
Oct 2013 – Oct 2015
Vulnerability Verification Specialist
WhiteHat Security
  • Verified 100–200 web application vulnerabilities per day, including OWASP Top 10
  • Provided detailed proof-of-concepts and reproduction steps; certified remediation for clients
Aug 2010 – Feb 2013
Customer Service Representative
Autofusion
  • Managed website support and project workflow for automotive dealer clients across design, SEO, and QA teams

Skills

What I work with

Security

  • OWASP Top 10
  • Burp Suite
  • Vulnerability Verification
  • Crowdsourced Security

Customer Success

  • Account Management
  • Team Leadership
  • Salesforce
  • JIRA

AI & Tools

  • AI Fluency
  • Claude Code 101
  • Claude Platform 101

Marketing

  • SEO
  • SEM
  • Google Analytics

Education & Certifications

Background

B.A., Economics
UC San Diego · 2005 – 2010
Claude Platform 101
Anthropic · Issued Jul 2026
Claude Code 101
Anthropic · Issued Jul 2026